Return and Refund Policy

Effective Date: [28.07.2024]

At Star Case Central, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange your item(s) in accordance with the terms outlined below. By making a purchase from Star Case Central, you agree to the terms of this Return and Refund Policy.

1. Eligibility for Returns and Exchanges

     

      • Items must be returned within 14 days of the delivery date.

      • Items must be in their original, unused condition with all original packaging, tags, and accessories.

      • Custom or personalized items are not eligible for return or exchange unless they are defective or damaged.

    2. Return Process

       

        • To initiate a return, please contact our customer service team at [support@starcasecentral.com] with your order number and reason for return.

        • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

        • Pack the item securely in its original packaging and include the RMA number inside the package.

        • Ship the item to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or we made an error.

      3. Refund Process

         

          • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

          • If approved, your refund will be processed within 7-14 business days and will be issued to the original payment method.

          • Shipping charges are non-refundable, except in cases where we made an error or the item was defective.

        4. Exchanges

           

            • If you wish to exchange an item, please contact our customer service team at [support@starcasecentral.com] with your order number and details of the item you wish to exchange.

            • Once your exchange is approved, you will receive an RMA number and detailed exchange instructions.

            • Ship the item to the address provided in the exchange instructions. You are responsible for return shipping costs unless the item is defective or we made an error.

            • We will ship the replacement item to you at no additional cost once we receive and inspect the original item.

          5. Non-Returnable Items

             

              • Custom or personalized items (unless defective or damaged).

              • Items marked as final sale.

              • Gift cards.

            6. Defective or Damaged Items

               

                • If you receive a defective or damaged item, please contact us within 48 hours of delivery at [support@startcasecentral.com] with your order number, a description of the issue, and photos of the defect or damage.

                • We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.

              7. Late or Missing Refunds

                 

                  • If you have not received your refund within the specified time frame, please check your bank account and contact your credit card company, as it may take some time before the refund is posted.

                  • If you still have not received your refund, please contact us at [support@starcasecenral.com] for further assistance.

                8. Contact Information

                If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

                   

                    • Email: [starcasecentral.com]

                    • Address: [Your Business Address]

                  Thank you for shopping with Star Case Central!

                  Last Updated: [28.07.2024]

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